ING Sponsor Web site

Sign Up / Register
Is sign up / registration required?
How to sign up / register if you're a Plan Sponsor
Choosing a Password / Password tips
How to add additional users

Login
How to Log In
What to do if you forget your User ID
What to do if you forget your Password
Will your account become inactive

Technical Support
Access Problems
Choosing a Browser
Cookies must be enabled on your browser to use our site
Scheduled Maintenance Times
Printing Problems

Security
Who can access my plan information

Other
How to contact ING

Sign Up / Register
Is sign up / registration required?
Yes. In order to access your organization's retirement plan information online, you must first sign up / register with us. It's a one-time process that only takes a few minutes of your time.

How to sign up / register if you’re a Plan Sponsor

Step 1 - Starting the Registration Process

Contact the ING plan’s administrator at your organization to begin the registration process. Your plan administrator must start the process to set you up with access to the ING Plan Sponsor Web site.

If you are the plan’s administrator, please contact your ING Plan Manager to start the registration process.

Step 2 - You will receive 2 registration e-mails

The first e-mail will contain the link to use to start the registration process.

The second e-mail will contain your PIN. The PIN is needed to complete the registration process.

Step 3 - Enter PIN

Click on the link in the first registration e-mail, enter your PIN and click Continue.

Step 4 - Create Login information and Choose a Security Question and Answer It

Your User ID must be at least 6 characters in length.

Your Password must be at least 8 characters in length, must contain 3 of the following 4 characteristics: upper case, lower case, numeric or symbol (/>$#@), and is case-sensitive. (See Choosing a Password / Password Tips)

Choose a security question and then answer it.

Step 5 - Confirmation

You will then receive confirmation (both on-screen and via e-mail) that your registration has been successfully completed. Click Continue to access the Plan Sponsor Web site. You may want to set up a bookmark or favorite of the Sponsor Web site for future use..

Choosing a Password / Password Tips
Having a secure password is especially important in order to keep your information confidential. The following requirements and tips help ensure that your password is not compromised:

Requirements:

Your Password must at least 8 characters in length.
Your Password must contain three of the following four characteristics: Upper Case, Lower Case, Numeric or Symbol (/>$#@).
Your Password is case sensitive.

Tips:

Do not share your password with anyone.
Change your password frequently, especially whenever you suspect that it is no longer confidential.
Do not use common words within your password. For example, do not select names of actors, famous musicians, characters in literature or other popular people, places or things for your password.
Do not base your password on personal information that is publicly available.

How to add additional users

To add another user at your organization, the new user must contact the ING plan’s administrator at your organization to start the registration process.

Login

How to Log In
Once you have registered, simply enter your User ID and Password on the "Welcome / Log In" screen and click ENTER.

What to do if you forget your User ID
If you've already registered and forgotten your User ID, complete the following steps:

Click on "Forgot your User ID" on the Welcome / Log-In screen.
Enter your e-mail address used at registration.
You will receive an e-mail that contains your User ID.

What to do if you forget your User ID or Password
In the event that you forget your Password, complete the following steps:

Click on "Forgot your password" on the Welcome / Log-In screen.
Enter your User ID.
Enter the answer to your Security Question and click Submit.
Select a new password and re-enter it for verification. Click Submit.
You will then receive confirmation (both on-screen and via e-mail) that your password has been successfully changed. Click Continue to proceed to the Plan Sponsor Web site Home page.

Will your account become inactive
Yes. Your account will become “locked” after 120 days of inactivity. To un-lock your account, complete the following steps:

Enter your User ID and Password on the Welcome / Log-In screen. You will then be directed to the Change Password process.
Enter your User ID.
Enter the answer to your Security Question and click Submit.
Select a new password and re-enter it for verification. Click Submit.
You will then receive confirmation (both on-screen and via e-mail) that your password has been successfully changed. Click Continue to proceed to the Plan Sponsor Web site Home page.

Technical Support

Access Problems

Be sure you are using the new User ID that was created during sign up / registration.
Make sure your Password is being entered correctly. It is important to note that your Password is case-sensitive.
After three unsuccessful attempts to log into the service, you will receive a Log In Error Page. In order to continue with the login process, you must close your browser and start a new session.
If you continue to encounter problems with Log In after verifying that your User ID and Password are correct, the following information may prove helpful:
- Dial-up users may encounter performance issues during peak usage times. Please see your Internet Service Provider's (ISP) terms of service for more information.
- Try clearing the cache (Netscape) or temporary files (Internet Explorer) in your browser Options.
- Enable scripting within your browser. See your browser's Help function for specific instructions.
- If you have multiple browser windows open when encountering your login problem, try closing them, re-open one browser window and try to log in again.
- Please note: When making any changes to your browser settings, it is recommended that you restart your computer.
- In addition, pay special attention to any special messaging that the web site displays. (i.e. Error Messages, instructions etc.) Carefully read this information. It will assist you with proceeding through the Site.

Choosing a Browser
The site is best viewed by the following browsers:

Internet Explorer 5.5 or higher (Windows®)
Internet Explorer 5.2 or higher (Macintosh®)
Netscape 7.2 or higher (Windows®)
Netscape 7.1 (Macintosh®)

When using older browsers, you may experience technical problems. Please upgrade if possible.

I would like to download:

Cookies must be enabled on your browser to use our site
Cookies are required to access our website and must be enabled in your browser. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function.

Our policy is not to store any personal information obtained by cookies. Our site uses only "transient cookies" - a cookie that resides only in the memory of the computer. When the browser is closed or the machine is turned off, that cookie disappears forever.

When you log into the Sponsor site, you may receive a notice that the server wishes to set a cookie. If you say "no", you will not be able to enter the site because the system will not be able to identify you. If you say "yes", you will be allowed to enter the site and your information will appear.

Internet Explorer® 5.5 or higher:

Select: Tools > Internet Options > Security > Custom Level.
Enable: Allow cookies that are stored on your computer and Allow per-session cookies.

Netscape® 7.1 or higher:

Select: Edit > Preferences > > Privacy and Security.
Click the “Cookies” radio button to enable all cookies.

Scheduled Maintenance Times
The Sponsor Website will be unavailable due to routine systems maintenance on Sundays from 6:00 a.m. to 9:00 a.m. EST.

Printing Problems
Page Orientation
Sometimes information can be cut off when printing. This can happen when the Web page you are viewing is too large for your browser to print with its default setting. To print the entire page, change your printer setting from Portrait to Landscape. Landscape and Portrait are orientations for printing. Landscape is a horizontal page orientation giving you a wider page and Portrait is a vertical page orientation giving you a longer page.
You can change the print orientation for your browsers by changing the page setup option when you print:

Click the item you wish to print. (This activates the frame.)
On the menu bar, select: File > Print > Properties
Click the circle next to Landscape or Portrait to change the print orientation.

Print Preview
The Print Preview feature allows you to preview a page before you actually print it. To preview a page in Netscape® or Internet Explorer®, on the menu bar, select: File > Print Preview. This feature is not available in all versions.

Security

Who can access my plan information
ING uses a secured server. Access to your plan information is limited to you and other people in your organization that your plan administrator designate and your retirement partners here at ING. Access to the site is available to Sponsors of ING 403(b), 401 and 457 products.

Other

How to contact ING
If you would like to ask us a question or give us feedback, click on the Contact Us link found at the top of each page. Enter your question or comments and click "Submit". Your question will be reviewed and acted upon as soon as possible.